I originally called a yelp-top-rated shop in town to set up an appointment to get my old van worked on. When the guy on the phone found out the make and model he said "We don't work on things like that. The boss says it's not worth our time." When I asked if he could refer me to someone, he didn't hesitate, "Call Flat Black. To be honest with you, I think he's the best mechanic in town." After being turned down by one shop, I was eager to please the next mechanic, and made what I later thought could have been a big mistake. I showed my hand: if he thought the damage wasn't worth working on, I'd be willing to pay for a complete engine swap. The difference in attitude from one shop to the next was night and day. When the other shop seemed to say "we don't have time to work on old hunks-a-junk," Andrew's demeanor said "I'd love to help you keep that classic on the road!" So I limped my van down to the shop over the weekend, and dropped my keys in the slot. Andrew called me on Monday with great news. He had run some tests and done an inspection, and thought a new engine wasn't necessary. The one I had just needed some love! He was able to fix the problems I came in for, but through a test drive, also identified a few others that I had long known about, but had been suffering through, because I thought the solutions would be outside of my reach, financially. I asked how much it would cost to fix those things, he quoted me a reasonable price, and I said "do it." When he was done, I was ready to pay the full amount, but he said that he came in $200 under budget, so he lowered the price accordingly. I paid, he handed over the keys, and I hopped in my van. But wait.... THIS WASN'T MY VAN! Not the one I had gotten used to over the years at least. No, this was like my van back when I bought it! Bottom line: Andrew helped me when others wouldn't. He fixed problems that left other mechanics baffled. He knew he could have charged me triple, but he didn't. And on top of it all, he was friendly, accommodating, and honest the entire time. Epilogue: After I dropped my keys in the slot, I looked up Flat Black online, so that I could send them an email with a few extra observations about how the engine was acting. I immediately felt uncertainty and regret when I saw the previous reviews here on Yelp. But after how well I was treated, and how well my van was running when I got it back, I felt silly for ever having any doubts - we live in a world where people eat Tide Pods; and it appears that some of those same folks have been using yelp.