Brought my vehicle in for an intermittent start issue that acts up very inconsistently. I dropped it off after closing, and was called by Andrew shortly after they opened the next morning. I visited the shop and ran him through what I could describe. He was very personable and very transparent about the difficulties with pinpointing intermittent starts. From the beginning, he explained he could not guarantee solving the issue immediately, but we went together to check out my car. He Immediately acknowledged some of the minor work we had done previously trying to solve the issue, which I appreciated without me even pointing it out. Andrew was very attentive and took any details I could give him seriously, even though I am not mechanically inclined at all, and kept open communication about status updates. He also squeezed my car into their very busy schedule. Unfortunately, my car did not act up while at the shop, and he was very clear that he does not like guessing and charging people for parts and labor to have them find out that it wasn’t the reason for the intermittent starts, but called and wanted to be clear if I would want to get a quote for what he could only suspect may be the culprit. My vehicle was desperately due for that same maintenance regardless, so I had no qualms going forward after how attentive, sincere, and professional Andrew and Flat Black Auto has been.
Thank you for the kind words, Tanya!
- Flat Black Automotive