5

5

They were able to do a full inspection quickly and tell me everything that needed work. Gave me honest advice about what was worth fixing, and how to keep my car safely running in the meantime. Even took the time to teach me how to check and refill fluids. Would definitely recommend!

4

Good and friendly and have a nice waiting room but I wish I had a bit more info provided in advance on how long it would take.

5

I don't know where to start with Flat Black. They are such a gem of an automotive shop! I have major anxiety and trust issues when it comes to getting work done on my car from being burned in the past but I have never been disappointed with Flat Black! They take the time to explain everything to you to make sure you understand and take their time! They make sure your car isn't done until it's done 100% right. I'm so happy I found this shop.

1

I took my Mercedes to an out of area Mercedes dealership and had a full inspection along with an alignment. The dealership was appalled at the bid you sent to us for our car. They found nothing to what your bid referred to. We will not be back.

Darlene, I, the owner, performed the front end inspection on your almost 195k mile Mercedes because of your concern for aggressive inside tire wear and found multiple issues with loose components (including tie rod ends and ball joints) and were not able to complete the alignment per your request due to those loose components. We provided you with an estimate with high quality OE parts and when told about the issues you were quite rude to Mike in my front office. He did only charge you for an front end inspection at $40.99 and provided the estimates stated above. I hope you find a shop that can address your needs in the future.

- Flat Black Automotive
5

We went to have our truck looked at because we had been told the truck needed upper and lower ball joint from a different shop. After our front end inspection by flat black automotive, they told us the truck did not need ball joints and the truck was fine. They are amazing!! They always take the time to explain everything and the customer service is the best I have ever experienced. I will alway drive the hour it take to Flat Black Automotive!!!

5

Mike and the guy's at Flat Black are amazing!! They are all so helpful, considerate and efficient at their jobs. I find that they are very fair and honest which is hard to come by these days. So glad I found them. Thanks guy's, your are great!!

5

Great communication with Mike on the phone. I was informed of all fees and they diagnosed and fixed the problem in one hour.

5

I had a great experience with these guys today! They answered all my questions, gave me a clear price range, super pleasant to deal with. They also have after hours drop off AND pickup so I didn’t need to take time off work to get my car taken care of.

5

Honest, straight forward, efficient, reasonable. These words sum up Flat Black Automotive. Very happy with their work.